Understanding Carrum Health’s substance use treatment benefit

Carrum Health makes it easy to take the first step toward healing, guiding you through the process and connecting you with trusted experts for a lasting recovery.

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CALL: (855) 729-3511

Frequently asked questions


It’s normal to have a lot of questions when considering substance use treatment. This page offers clear answers about costs, confidentiality, and available recovery centers.

And at any time, if you have additional questions, our dedicated clinical care navigators are here to listen and help. We want you to feel cared for, informed, and supported every step of the way.

Ready to get started? Call today:

CALL: (855) 729-3511
Does Carrum Health cost me anything?
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Care is provided at no cost to you or your covered dependent (age 18+), and you’ll never receive a bill. Individuals enrolled in a high-deductible health plan (HDHP) must first meet the IRS minimum deductible, after which, in most cases, there are no additional out-of-pocket costs.

Sometimes the best possible care may not be located near you. If you need to travel to receive care, the cost of your travel is often covered for you and a travel companion. This may include costs such as airfare or ground transportation, hotel fees, mileage reimbursement, parking, etc.
Will my employer find out?
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No, your employer will not know. Your medical information is protected by HIPAA and will be kept completely confidential. Carrum works directly with you and the health care providers—not your employer—so your privacy is always respected.

We understand the importance of creating a safe and supportive environment for individuals seeking assistance and treatment. Rest assured that any information shared with us will be handled with the utmost discretion and will not be disclosed to your employer without your explicit consent. Your privacy and well-being are our top priorities, and we are committed to supporting you on your journey to recovery.
What treatment options are available?
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Your Carrum Health benefit covers compassionate, highly effective treatment through some of the top recovery centers in the country. This may include:

• Detox services
• Residential/inpatient rehab
• Partial hospitalization treatment (outpatient)
• Intensive outpatient treatment
• Outpatient treatment
• Recovery coaching
• Virtual care
• Medication-assisted treatment during your care
• Sober living (outpatient add-on)
What facilities can I go to?
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Everyone’s path to recovery is unique. At Carrum Health, our dedicated care navigators are here to gently understand your individual needs and guide you to the right support. Based on your geographical location and anticipated level of care, we’ll help quickly connect you to one of the nation’s top recovery centers. These centers use evidence-based, clinically proven programs designed to provide meaningful support and personalized care — helping you take confident steps toward reclaiming your life.

Here to help, every step of the way


Whether you’re simply curious about what’s available, have questions about your benefits, or are ready to explore treatment options, a dedicated clinical care navigator will guide you on your journey from start to finish.

Navigator 1
Allyssa
Clinical care navigator
Allyssa is a Licensed Clinical Professional Counselor and Certified Alcohol and Drug Counselor with over a decade of experience in substance use treatment. She uses her clinical experience and evidence-based practices to help patients build strength for long-term recovery. Allyssa has devoted her career to supporting those affected by substance use, helping them overcome challenges and achieve lasting personal and professional goals.
Navigator 2
Brie
Clinical care navigator
Brie is a Licensed Clinical Social Worker, Certified Alcohol and Drug Counselor, and Certified Social Worker in Healthcare with specialized training in helping people facing substance use challenges. She knows that recovery is different for everyone and is committed to helping people achieve lasting healing, improved quality of life, and long-term wellness through compassionate, evidence-based care.
Supportive care image

Wholeheartedly dedicated to your care.

Whether you’re just starting your journey or continuing your recovery, let Carrum Health be your trusted guide, offering completely confidential access to proven treatment methods.

GET STARTED CALL: (855) 729-3511